Refund Policy

InviteEra sells digital products — invitation templates and plan features that are activated on your account and made available for immediate use. Because these are digital goods delivered instantly, refund requests are handled differently from physical products. This policy explains when a refund is available and how to request one.

You may be eligible for a full or partial refund if:

• You were charged more than once for the same order due to a payment or technical error.
• A technical issue on our end prevented you from accessing the template or plan you paid for, and our support team was unable to resolve it within a reasonable time.
• You request a cancellation within 24 hours of purchase and have not yet published or shared your invitation link, and have not started customizing the template with your event details.

• You have already customized the template with your event details, photos, or guest list.
• Your invitation link has already been published or shared with guests.
• Guests have already started submitting RSVPs.
• The refund request is made more than 7 days after the original purchase.
• Change of mind after the template has been actively used.

To request a refund, contact us with the following details:

• Your registered name and email address.
• The order ID or payment reference (from your Razorpay receipt or confirmation email).
• The reason for your refund request.

Send this to us by email or WhatsApp — see "Contact Us" below. We aim to respond to every refund request within 2 business days.

Approved refunds are issued to the original payment method used at checkout, via Razorpay. Depending on your bank or payment provider, it can take 5–10 business days for the refunded amount to reflect in your account after approval.

You can cancel a subscription or renewal at any time from your account dashboard, or by contacting support. Cancelling stops future charges but does not automatically entitle you to a refund of the current billing period — refer to the eligibility criteria above.

For refund or cancellation requests, reach us at [email protected] or via WhatsApp at +91 8239688824.